Shipping Policy
At Shi Studio collection we are committed to providing you the best service possible! Your order will be processed and shipped within 48 hours of payment. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday.
Incorrect shipping information
If a package is returned to Shi Studio Collection due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Shi Studio Collection is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Lost or stolen packages
All items are shipped via USPS. Shi Studio Collection is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Shi Studio Collection will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
WE USE STANDARD SHIPPING WHICH RANGES FROM 1-5 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.
Return Policy
The satisfaction of our Hair Customers is a top priority for us. We will gladly replace any item that you order from www.shistudiocollection.com that you received in damaged condition. We do not offer returns or exchanges for any other reason. If damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at info@shistudiocollection.com.
4195 Chino hills Pkwy
Chino Hills, CA 91709